Saish Support
Saish is an app for mixing ambient sound, resting and sleeping. If something isn't working, or you want a sound we don't have yet, write to us. It's one person reading, and we answer every message.
We usually reply within two working days. It helps if you say which iPhone you're on, which version of iOS, and what you were doing when it went wrong. The app's version number is at the bottom of the Profile screen.
Common questions
A sound won't play, or stops partway through
Sounds are downloaded the first time you use them, and kept on your device afterwards. A sound that won't start usually means the download didn't finish. Check your connection and tap it again. Saish picks up where it left off.
Can I use Saish without an internet connection?
Yes, once the sounds in your mix have been downloaded. The first play of any sound needs a connection; after that it plays from your device.
Apple Music won't connect
Apple Music needs permission the first time, which iOS asks for. If you said no, it can be changed in iOS Settings → Saish. Playing from the Apple Music catalog also needs an Apple Music subscription.
Apple Music doesn't let another app change its volume, so the mix volume lever in Saish moves your sounds only.
Can I use a different music app?
Yes. Start your music in that app first, then play a mix in Saish. The mix plays alongside it.
The sound doesn't stop when the timer ends
The timer fades the sound out gently rather than cutting it, so the last minute is quiet before it goes. If you're using a sleep alarm instead, it wakes you at a clock time rather than counting down.
How do I manage or cancel a subscription?
Subscriptions are handled by Apple, not by us. On your iPhone: Settings → [your name] → Subscriptions. Cancelling there stops it renewing and keeps it running until the end of the period you've paid for.
I paid, but Saish says I haven't
Make sure you're signed in to the same Apple Account that made the purchase, then use Restore Purchases on the paywall. If it still doesn't appear, email us.
Can I ask for a sound that isn't in the app?
Please do. In the app: Studio → Requests. You can vote on what other people have asked for, or send your own suggestion. It's the main thing we use to decide what to record next.
How do I clear my data?
Deleting the app removes everything it stored on your device. Your mixes, settings and stats are also kept in your iCloud, so reinstalling brings them back. To remove that copy or stop it syncing, go to iOS Settings → [your name] → iCloud and manage or turn off iCloud for Saish.
To stop the app sending usage data, turn off Profile → Settings → Share Usage Data.
Where can I read the privacy policy?
Here: Privacy Policy. It explains exactly what reaches us, which is very little, and how to switch off what you'd rather not send.
Contact
Caleb Wilson, developer of Saish